Where to Lodge a complaint in Australia

Where to lodge a complaint against a dodgey doctor in the Land of OZ, Australia

ACT

Community and Health Services Complaints Commissioner
Level 5
1 Moore Street
GPO Box 1321
Canberra City ACT 2601
Phone: (02) 6205 2222
Fax: (02) 6207 1034
Email: health.complaints@act.gov.au
Website: www.act.gov.au/complaints

Complementary Healthcare Council Complaints Resolution Committee
PO Box 104
Deakin West ACT 2600
Phone: (02) 6260 4022
Fax: (02) 6260 4122
Email: chc@chc.org.au
Website: www.chc.org.au

VICTORIA

Health Services Commissioner
30th Floor, 570 Bourke Street
Melbourne VIC 3000
Phone: 1 800 136 066 (Toll free in regional Victoria) or (03) 8601 5200
TTY: 1300 550 275
Fax: (03) 8601 5219
Email: hsc@dhs.vic.gov.au
Website: www.health.vic.gov.au

NSW

Health Care Complaints Commission
Level 13 323 Castlereagh Street Sydney NSW 2000 Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159 (Toll free) or (02) 9219 7444
Fax: (02) 9281 4585
TTY: (02) 9219 7555 Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au

QUEENSLAND

Health Rights Commission
Level 19
288 Edward Street
Brisbane QLD 4000
GPO Box 3089
Brisbane QLD 4001
Phone: 1800 077 308 (QLD Toll free) or (07) 3234 0272
Fax: (07) 3234 0333
TTY: (07) 3225 2559
Website: www.hrc.qld.gov.au

WESTERN AUSTRALIA

Office of Health Review
Level 17, St Martins Tower
44 St Goerges Terrace
Perth WA 6000
GPO Box B61
Perth WA 6838
Phone: 1800 813 583 or (08) 9323 0600
Fax: (08) 9221 3675

TASMANIA

Health Complaints Commissioner
GPO Box 960
Hobart TAS 7001
Phone: (03) 6233 6348 or 1800 001 170
Fax: (03) 6233 8966
Email: health.complaints@justice.tas.gov.au
Website: www.justice.tas.gov.au/health_complaints

NORTHERN TERRITORY

Darwin Office
12th Floor, NT House
22 Mitchell Street
Darwin NT 0800
GPO Box 1344
Darwin NT 0801
Phone: 1800 806 380
Fax: (08) 8999 1828
Email: hcscc.omb@nt.gov.au
Website: www.nt.gov.au/omb_hcscc

Alice Springs Office
Ground Floor, Centrepoint Building
Hartley Street
Alice Springs NT 0870
PO Box 2388
Alice Springs NT 0871
Phone: (08) 8951 5818
Fax: (08) 8951 5828

SOUTH AUSTRALIA

Complaints against public sector health services:

SA Ombudsman
Level 5, East Wing
50 Grenfell Street
Adelaide SA 5000
Phone: (08) 8226 8699 or 1800 182 150
Fax: (08) 8226 8602
Email: ombudsman@agd.sa.gov.au
Website: www.ombudsman.sa.gov.au/complaints

Complaints against medical practitioners:

Medical Board of South Australia
91 Payneham Road
St Peters SA 5069
PO Box 359
Stepney SA 5069
Phone: (08) 8362 7811
Fax: (08) 8362 7906
Website: www.medicalboardsa.asn.au

PRIVATE HEALTH INSURANCE

Private Health Insurance Ombudsman
Suite 1201, Level 12
St Martin's Tower
31 Market Street
Sydney 2000
Phone: 1800 640 695 or (02) 9261 5855;
Hearing impaired: 132544 Translating: 131450
Fax: (02) 9261 5937
Email: info@phio.org.au
Website: http://www.phio.org.au

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We also have this list of Health Ombudsmen

Health Ombudsmen

VICTORIA
Office of the Health Services Commissioner
Freecall™ 1800 136 066

NEW SOUTH WALES

Health Care Complaints Commission
Freecall™ 1800 043 159 (within NSW)

QUEENSLAND
Health Rights Commission
Freecall™ 1800 077 308 (within Queensland excluding Brisbane)
Brisbane 07 3234 0272)

SOUTH AUSTRALIA
The SA Ombudsman
Tollfree 1800 182 150

Consumer Health Complaints Unit
Freecall™ 1800 182 150 (within SA)

WESTERN AUSTRALIA
Office of Health Review

Freecall™ 1800 813 583 (within WA)

TASMANIA
Health Complaints Commissioner
Tollfree™ 1800 001 170 (within Tasmania)

ACT
ACT Community and Health Services Complaints Commissioner

Telephone (02) 6205 2222

NORTHERN TERRITORY
Commissioner for Health & Community Services Complaints
Freecall™ 1800 806 380